General conditions of sale

The site www.pleine-forme.net (hereinafter referred to as the “Site”) is an information and electronic commerce site accessible via the Internet network, open to any user of this network (hereinafter referred to as “Internet user” ). It is published by the company center d'hygiene vital (hereinafter referred to as "full form"), SARL with capital of 7622.45 Euros, whose head office is located at 10 rue de la grandiere, registered in the Tours Trade Register under the number 341 658 821

Article 1: object

The purpose of these general conditions of sale is to define, exclusively, due to the relationships they establish on the Internet, the rights and obligations of the Parties arising from the online sale of the Products offered on the Site.

They regulate all the steps necessary for placing the order and ensure the monitoring of this order between the Parties.

These apply to the exclusion of any other document

The Site allows full form to offer for sale essential oils, cosmetic ingredients, food supplements, (hereinafter referred to as the "Products") to Internet users browsing the Site (hereinafter referred to as "Users"). The User who has validated an order will be called “Customer”. The rights and obligations of the User necessarily apply to the Client.

Any order for a Product offered on the Site requires consultation and express acceptance of these general conditions of sale and withdrawal, manifested by checking the box “I declare that I have read and accept the general conditions of sale of in full form and be informed of my right of withdrawal. »

Article 2 - Products

2.1 Products

The Products offered for sale by full form are those which appear on the Site, on the day of consultation of the Site by the User and within the limit of available stocks.

2.2 Use of products

Precautions for use

Essential oils are very powerful concentrates and can be dangerous if not used correctly.

full form attaches the precautions for using essential oils, we recommend not exceeding the dose prescribed on the packaging of food supplements

The Customer must read the precautions for use before using the Full Form Products and respect them for any use of the Full Form Product.

The Customer who sells or offers a full form Product with agreement by full form is required to provide his buyer with the precautions for use with the full form Product.

full form cannot be held responsible for damage caused by misuse of one of its Products or by non-compliance with the precautions for use and health and safety conditions when using one of its Products or by failure to provide these precautions by a reseller.

In the event of unavailability of one of the Products, the customer will be informed as quickly as possible.

Photographs and texts illustrating the Products do not fall within the contractual scope.

Use of essential oils for therapeutic purposes

Essential oils are not harmless products and contain very high percentages of active substances. Full Form does not encourage self-medication.

The information provided on the Site comes from reference works in aromatherapy. Given for informational purposes, they cannot in any way constitute medical information, nor engage the responsibility of Pleine Forme.

For any use of essential oils for therapeutic purposes, full form reminds you of the need to consult a doctor or pharmacist competent in aromatherapy

Article 3 - Price

Prices are indicated in Euros and are valid for European Union territories excluding DOM and TOM. They take into account possible reductions as well as French VAT, applicable on the day of the order.

Prices are indicated in Euros and are valid for European Union territories excluding DOM and TOM. They take into account possible reductions as well as French VAT, applicable on the day of the order.

The prices indicated on the Site are guaranteed on the day of the order within the limits of available stocks, and except for obvious typographical errors or omissions.

The prices indicated do not take into account shipping costs which will be invoiced in addition or offered depending on the amount of the order and the country of delivery, and will be specified to the User upon final validation of their order.

Pleine forme reserves the right, which the User accepts, to modify its prices at any time.

The customer declares to accept the general conditions of sale Full form

Article 4 - Registration and validation of order

4.1 Navigation within the Site

The User can read the different Products offered for sale by Pleine Forme on its Site.

The User can freely browse the different pages of the Site without being committed to an order.

4.2 Registering an order

If the User wishes to place an order, he will choose the different Products in which he is interested, and will express said interest by clicking on the “basket” pictogram.

At any time, the User may:

    obtain a summary of the Products he has selected, by clicking on the basket.

    continue or modify your selection of Products by clicking on “continue shopping”.

    complete your selection of Products and order these Products by clicking on the “basket” pictogram.

To order the Products that they have thus chosen, after having clicked on "continue my purchases", any User must identify themselves, by entering their email address as well as the password that they will have previously chosen during the creation of their account, or, if this is their first order, by clicking on “registration”. In this last scenario, the User must accurately complete the form made available to them, on which they will include the information necessary for their identification and in particular their last name, first name, postal address. In addition, the User must provide his email address and a password of his choice which will be personal and confidential to him and which he will need to identify himself later on the Site.

The User is informed and accepts that entering these two identifiers constitutes proof of their identity and demonstrates their consent.

Once the User is identified, he must validate the delivery address (as specified in article 5 below) then an order form will appear on the screen, summarizing: the nature, quantity and price of the Products selected. by the User, as well as the total amount of the order, shipping costs, delivery time, contact details of the User, delivery address of the Products.

4.3 Final validation of the order and payment

After having read the status of their order, and once all the requested information has been completed by the User, a summary of this information and the order will appear and the latter must choose the payment method with which he wishes to make his payment to definitively confirm his order.

Orders are payable in:

e uros by French or international bank card, by French check.

 by transfer via paypal.

It is specified that by making an immediate payment by bank card, the User will then be automatically switched to the electronic payment server of the secure payment platform. This platform is secured by SSL (Secure Socket Layer) encryption in order to protect all data linked to means of payment, and that at no time will the User's banking data pass through the computer system. Good shape.

As soon as he validates his payment, the order is recorded. The User becomes a Customer. The order form will be recorded in the computer records of Pleine Forme and will be considered as proof of the contractual relations between the Parties.

In accordance with article 6. below, the Customer has a right of withdrawal and refund, for a period of fourteen (14) working days from the date of receipt of the Products by the Customer.

4.4 Order confirmation

A summary of the order will be displayed once the order has been validated.

This confirmation will include all the constituent elements of the contract entered into between the Parties.

This order summary will also be sent by email to the Customer within minutes of their purchase.

The Customer will then have access to “order tracking” by clicking on “my account” and identifying themselves with their email address and password.

4.5 Modifying an order

Tracking of orders placed is accessible from the “My Account” menu.

To modify an order, it is necessary to cancel the order, return it to the basket then correct it as desired before validating it.

Modification or cancellation of an order is only possible when its status is “Registered”.

An order placed in “in preparation” or “shipped” status can no longer be modified.

Article 5 - Delivery

5.1 Delivery times and methods

Your orders are processed as quickly as possible by the Customer Service and the Shipping Department, open from Tuesday to Saturday inclusive.

Orders are prepared upon receipt of payment, payment by credit card guarantees the speed of processing your order.

Delivery time in mainland France

Shipments take place within 48 working hours following receipt of payment for your order, unless otherwise indicated on the “basket” page.

After delivery by our Shipping Department, your order is delivered in 2 to 7 days by Coli postal (Colissimo tracking) or Worldwide Relay (€4.30). If you have chosen these shipping or if the shipping costs are free.

from 2 to 4 days if you chose €8

These deadlines are in working days, excluding postal delivery problems.

Delivery time to the rest of the world

Your order will be delivered by COLIPOSTE or MONDIAL RELAY

5.2 Delay / absence of delivery

Loss of packages during transport

Colissimo and Mondial Relay are very reliable services. However, as with any shipment, there may be a delay in delivery or the package may be lost. In the event of a delivery delay of more than 7 days, the Customer must inform Pleine Forme customer service who will transmit the information to the Post Office to trigger the opening of an investigation. This investigation may last up to 21 days from its opening. If during this period, the package is found, it will be redirected immediately to the Customer's home (in the majority of cases). If, on the other hand, the package is not found at the end of the 21-day investigation period, Colissimo considers the package as lost. In this case, Pleine Forme will send the Customer a replacement package, at their expense. If the lost product(s) were no longer available at that time, Pleine form would reimburse the Customer for the amount of these products.

Order cancellation

5.3 Anomalies

Any anomaly concerning delivery (damage, open package, damaged package, broken products, etc.) must be photographed and reported to Pleine Forme via customer service (available on 02 47 20 49 17). Pleine Forme will send it back to the Customer. the replacement product(s), at its expense.

Article 6 - Return and right of withdrawal

Withdrawal conditions

The Customer has a right of return of fourteen (14) days from receipt of the entire order to withdraw without necessarily giving a reason.

To exercise the right of withdrawal, the customer must notify their decision to withdraw their order by an unambiguous written declaration specifying their first and last name, email, address, order number and date:

    by internet: withdrawal form

    or by mail: Pleine Forme - 10 rue de la grandière - 37000 Tours - France

The withdrawal form can be used to facilitate processing.

Refund

In the event of withdrawal by the Client, Pleine Forme will reimburse the payments received from the Client without undue delay and, in any event, no later than fourteen (14) days from the day on which Pleine Forme is informed of the Client's decision to withdraw. .

In the event of withdrawal by the Customer on their entire order, Pleine Forme will reimburse all payments received from the Customer for this order.

In the event of withdrawal by the Customer on part of the Products in the order, Pleine Forme will reimburse the amount of the Products returned.

Reimbursement will be made by bank transfer.

Pleine Forme may defer this reimbursement until receipt and verification of the Products.

Return of products

The Customer must return the Products no later than fourteen (14) days after having communicated their decision to withdraw.

Returned products must be unopened, complete and undamaged.

Packages must be returned to the following address:

good shape

RETURN SERVICE

10 rue de la grandiere

37000 revolutions

France

accompanied by the withdrawal form downloadable here or the following information on plain paper: first and last name, email, address, order number and date.

The Customer covers the costs of returning the complete order or Products.

Article 7 - Quality guarantee.

If the defect is proven, Pleine Forme undertakes to exchange or reimburse the defective or non-compliant products as well as any return costs within fourteen (14) days.

To obtain technical assistance on a product or any complaint, the Customer can contact Customer Service at the following telephone number: 02 47 20 49 17 or by internet: contact form.

Article 8 - Information technology and freedoms

The provision of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential and is not transmitted to third parties.

 

In accordance with article 34 of the law of January 6, 1978, the Customer has the right to access, modify, rectify and delete data that concerns you.

To do this, the Customer can contact Pleine Forme:

    By telephone: 02 47 20 49 17

    By mail: full form 10 rue de la grandiere 37000 tours france

Article 9 - Disputes

This contract is subject to French law. full form cannot be held responsible for damages of any nature, whether material, immaterial or bodily, which could result from the improper use of the products marketed.

In the event of difficulties in the application of this contract, the Customer has the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the sector, a consumer association or any other advice of his choice.

Complaints or disputes will always be received with attentive kindness, good faith always being presumed in those who take the trouble to explain their situation. In the event of a dispute, the Customer will contact the company as a priority to obtain an amicable solution.

The Tours Commercial Court has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.